Real People. Real Support.
Technology is important, but exceptional service is what delivers results.
At SelectSource, we never outsource your outsourcing. Every client is supported by a dedicated Benefit Service Representative who understands your organization, benefit plans, and goals. Your representative serves as an extension of your HR team, providing personalized guidance, problem resolution, and ongoing support throughout the year.
When employees need assistance, they have direct access to our U.S.-based Benefits Call Center, staffed by experienced benefits professionals who can answer questions, assist with enrollment, support life event changes, and help employees better understand their benefits.
Whether you’re supporting a growing workforce or managing a complex benefits program, our team is here to help every step of the way.
What You Can Expect
- Dedicated Benefit Service Representative and ongoing account support
- U.S.-based Benefits Call Center available in English and Spanish
- Employee assistance with enrollments, life events, and benefit questions
- Evidence of Insurability (EOI) verification and administration
- Ongoing training and support for HR administrators
- Benefits expertise to assist with eligibility, administration, and troubleshooting
- Secure online access to benefit documents and employee resources
- Case management tools for tracking employee inquiries and requests
- Secure messaging capabilities for HR and employee communication
- Document acknowledgment and required-read functionality for important communications
The SelectSource Difference
Our combination of dedicated service professionals, employee support resources, and innovative technology helps reduce administrative burden, improve the employee experience, and give HR teams confidence that help is always within reach.
Benefits made easy. Service made personal.
